The Phone Assessment role is a key position responsible for communicating patient results, relaying information between providers and patients, and coordinating follow-up appointments and surgeries. This role requires a confident and compassionate individual who can foster a positive, knowledgeable environment for patients, staff, and providers. The position will involve scheduling for all four Seacoast Dermatology locations and supporting medical assisting duties as needed.
Schedule:
Full-Time: 40 hours per week
Monday - Friday: 8:00 AM - 5:00 PM
Location:
330 Borthwick Ave, STE 303, Portsmouth, NH 03801-7109
Here are just a few things we offer:
- Access to health, dental, and vision insurance
- Health Savings Account
- Eligible for competitive PTO and Holiday pay
- Company paid life insurance and long-term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to supplemental life insurance
- Additional insurance offerings to meet your needs
- 401K with employer match
- Employee discount programs
- And much more!
Responsibilities
1. Answer phone in a timely and polite manner.
2. Take accurate notes and relay the message to the appropriate provider/person.
3. Maintain accurate logs.
4. Become very knowledgeable about Dermatology and be able to explain:
a. Wound care
b. Dermatologic diseases
c. Dermatologic procedures
d. Dermatologic prescriptions
5. Accurately schedule appointments for:
a. Mohs surgery
b. Excisions
c. ED&C
d. Follow-Up
e. Recalls
6. Perform other related duties as assigned.
Qualifications
Education
1. Minimum post high-school education in a medical support field: Certified Medical Assistant
2. Must keep current on all state certifications to continue employment.
Knowledge, Skills and Abilities
1. 1 year of recent medical office experience in a similar capacity is preferred.
2. Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.
3. Proficient in basic computer functions.
4. Must be able to understand and spell Dermatologic medical terms and prescriptions.
5. Must possess excellent customer service, communication and organizational skills.
6. Ability to operate standard office equipment.
7. Ability to type a minimum of 40 wpm is preferred.
8. Must possess attention to detail.
9. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
10. Ability to respond positively to constructive criticism and direction from supervisors.
11. Must demonstrate professional appearance and manner at all times.
12. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
13. Ability to maintain confidentiality of information.
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, please delete them.
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