Come join our team! We have an immediate need for a Spa Coordinator in our Wentzville, MO clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Full Time, 4 days per week (Mon-Thurs)
Summary:
The Spa Coordinator will be responsible for overseeing the daily operations of our spa, ensuring exceptional customer service, and coordinating appointments and schedules.
Here are just a few things we offer:
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
- And much more!
Responsibilities
- Manage the spa concierge and greet and assist patients.
- Provide expert advice to patients regarding company product lines, while encouraging and selling products.
- Responsible for distributing online product orders.
- Knowledge of all cosmetic procedures, spa treatments and provider specialties.
- Educate patients on procedures and treatments and in the use of skin care products to increase sales of products and overall production.
- Schedule appointments for patients in compliancy with provider guidelines, deposit recommendations, financing options and business needs.
- Follow up on patient contacts, appointments and post care treatment regimens and long-term patient care plan.
- Coordinate post treatment follow up as needed.
- Utilize systems as needed for appointment tracking, patient follow up and determination of monthly figures, rebooking and opportunities.
- Offer suggestions for improvements from time patient inquiry enters office, to consultation, to appointment, to follow up to future goals. For example, there is an opportunity to build a relationship with patients after their initial contact but before their consultation appointment.
- Use email, phone and other online services to increase and maintain patient base.
- Assist in coordinating marketing for skin care products, spa services and cosmetic treatments.
- Assist in designing seasonally and event related product displays and online marketing campaigns.
- Adherence to compliance and completion of compliance training.
- Be competent in posting to and monitoring our social media platforms
- Perform register transactions/sales
- Performs other related duties as assigned.
Qualifications
Education
- High school diploma, GED/HSED, or equivalent.
- Bachelor’s degree preferred.
Knowledge, Skills and Abilities
- Must be detail oriented.
- Must have excellent communication skills and the ability to communicate effectively orally and in writing.
- Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
- Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
- Must possess excellent leadership, organizational, and computer skills.
- Ability to work effectively and cooperatively with staff, board, clients, and the public.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
- Ability to maintain confidentiality of information.
Physical Demands
- Ability to communicate in an active multi-office environment.
- Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).
- Ability to communicate via telephone.
- Ability to sit and/or stand for large portions of a workday.
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.
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